We support you, with fully trained, Vekta-certified Mechatronic Engineers.
With automated infeed, cutting and material handling, you’ll be operating at optimal efficiency, but what happens when something stops?
Solid track record
Nothing takes a higher priority than customer support. At Vekta, we believe in delivering an outstanding customer experience; We Listen, We Analyze and We Act.
When you need us, we’re ready and waiting. Our engineers are expert problem solvers, and they’re just a phone call away.
Expert advice, premium service
We understand complex issues can arise in automation, and we know it can get expensive when machines break down or slow down over time. That’s why we developed our support network.
Our experienced engineers will work with you to diagnose and fix, optimize your workflows or adjust your production priorities.
The finished product has not only met, but exceeded our expectations. With the minimal footprint of the PackFeeder, the accuracy, speed and reliability of the Razer V5, the speed and efficiency of the Material Conveyor system, and the overall support by this team we are extremely pleased with the outcome.
~Josh Wright V.P. of Manufacturing The Truss Company, USA
Vekta’s sense of urgency and willingness to support their product and brand is as good as I have seen…
~Dahlsens Shepparton
The accuracy of the saw is impressive, and the back-up service from Ed and the Team is second to none.
Our field engineers are industry experts, providing mechanical, electrical and software support. They are highly trained Mechatronic (Robotical) Engineers.
Trained & trusted
Our engineers complete an intensive in-house training course so you can be confident that they will understand every aspect of our products and solutions.
always available
This specialist support is available to you via engineers in Australia, New Zealand and the USA.
Vekta Rescue
Our online self-help portal means you can track your support tickets and have full access to detailed documentation – just to make your life easier.
