The Vekta difference- The customer is Vekta’s highest priority. At Vekta, nothing takes a higher priority than helping customers. Vekta’s specialized Engineers are located throughout the world providing 24/7 support.
So what makes Vekta’s customer service and support the best in the industry?
Let’s start with the Engineers. All of Vekta’s support, service and training is provided by highly trained, qualified Mechatronic (Robotical) Engineers. These guys are the jack of all trades- mechanical, electrical and software- they can do it all! Each engineer completes an intensive training period in Perth understanding every single aspect of the Razer machine and Vekta equipment.
Vekta Rescue- making it easier for our customers to access the information they need, when they need it. Vekta Rescue is an on-line self help portal. It is connected to your machinery software, customised to the exact configuration of your machine, updated regularly, accessible for all and easy to understand with diagrams and step-by-step instructions written in plain English.
Vekta uses a ticketing system to ensure that all support issues are lodged, tracked and transparent. You are able to see each action that has taken place with your ticket and follow the progress.
Vekta has recently invested in a new ERP system, in the coming months customers will have an even greater level of transparency with the ability to have direct access to statements and invoices, tickets for current and past issues and be able to order consumables and parts directly through the portal. Vekta is continuously investing in support and various ways to make the process easier and more transparent for our customers.