QUALIFIED ENGINEERS

So what makes Vekta’s customer service and support the best in the industry?

Let’s start with the Engineers. All of Vekta’s support, service and training is provided by highly trained, qualified Mechatronic (Robotical) Engineers. These guys are the jack of all trades- mechanical, electrical and software- they can do it all!  Each engineer completes an intensive training period in Perth understanding every single aspect of the Razer machine and Vekta equipment.

LOCATIONS

Vekta has support Engineers located in

  • Perth
  • Melbourne
  • Auckland and
  • Minnesota

 

With support engineers in different time zones around the world, Vekta can provide 24/7 around the clock support as needed.

By the end of 2020 Vekta will have Sydney, Brisbane and Christchurch covered also.

Vekta Rescue

ONLINE RESOURCES

Vekta Rescue- making it easier for our customers to access the information they need, when they need it. Vekta Rescue is an on-line self help portal. It is connected to your machinery software, customised to the exact configuration of your machine, updated regularly, accessible for all and easy to understand with diagrams and step-by-step instructions written in plain English.

CUSTOMER TRAINING

Vekta does more than just preach about training, we actually create specialised training packages for individual customer needs. Why not have a chat to us today about the sort of bottlenecks you are currently experiencing and we can custom design a training package for you to not only eliminate the bottlenecks but also work on improving your optimization and reducing your waste. One of our favorite stories to tell is how we do not hear from customers for months on end after training trips, not a peep! It is amazing what you can achieve when you are empowered with an advanced level of knowledge and understanding of the Razer linear saw.

CUSTOMER PORTAL

Vekta uses a ticketing system to ensure that all support issues are lodged, tracked and transparent. You are able to see each action that has taken place with your ticket and follow the progress.

Vekta has recently invested in a new ERP system, in the coming months customers will have an even greater level of transparency with the ability to have direct access to statements and invoices, tickets for current and past issues and be able to order consumables and parts directly through the portal. Vekta is continuously investing in support and various ways to make the process easier and more transparent for our customers.

VEKTA’S SUPPORT ENGINEERING TEAM

Darina

Darina Gassanova

Customer Relations Manager
Kallen

Kallen Hair

US Engineering Support and Sales Manager
Matt

Matt Ramage

Australia Support and R&D
Ryan

Ryan Burtenshaw

Victoria Support Engineer
Nick

Nick Tisdall

Auckland Support Engineer
Photo of David – Engineer

David Richardson

Victoria Support Engineer
Simon

Simon Dutton

US Support Engineer