Vekta_S5-support

VEKTA SIMPLE
SOFTWARE

An automated machine is worthless without robust, flexible and easy-to-use software. Our Simple Software is all of those things, and is being continuously improved with regular updates. Simple produces detailed reports, and optimises jobs direct from your Razer.

REAL TIME
SOLUTIONS

All Vekta Razers include a battery powered, remotely viewable camera. The operator can show the Engineer exactly what the problem is in real time.

Vekta Support

BUT DON’T JUST TAKE OUR WORD FOR IT:

Customer-Focus

24/7 REMOTE
ACCESS SUPPORT

Vekta can help any time – 24 hours a day, seven days a week. Support is offered by the engineers and developers that design and build the machines and the software.

VEKTA SUPPORT

Vekta understands that a Linear Saw becomes an essential part of a Truss and Frame Plant. If a saw is down, production, deadlines and reputation can also suffer. At Vekta nothing takes a higher priority than a customer with a technical problem- NOTHING! With a Vekta Razer, you can relax because your technical support is covered!

THE VITAL STATS

 

  • More than $500,000 in spare parts held in Perth, with additional parts located around Australia and New Zealand with suppliers and technicians.
  • Parts are dispatched on the same day, tracked and the customer is given regular updates.
  • Remote access support available at all times- 24/7.
  • All Vekta Razers include a battery powered, remotely viewable camera. The operator can show the Engineer exactly what the problem is in real time.
  • Trained technicians available throughout Australia and New Zealand.
  • All issues are overseen by the Vekta Engineering team based in Perth.