Darina has a good understanding on how to co-ordinate services and things that I need, she has a very polite manner on the phone, also I was fortunate to meet Darina in person at the recent FTMA conference and she has a wonderful personality and was very easy to talk to and I look forward to working with her from my end of RFT.
My experiences of dealing with Darina have always been great, she is very efficient, professional and resolves any queries in a prompt manner. Always polite and will go the extra mile to give that total customer satisfaction that Vekta prides itself on. She has sound knowledge of the Vekta products and listens closely to any feedback we have to give.
Darina is a great team leader who has provided stability and leadership to the Vekta support team. Under her directive it has made my job a lot easier and with her sensor of humour, the office has never been livelier.
"The razor saw has given the business improvements that we will see far into the future. The printing options on the members has endless opportunities. Being able to print on the edge as well as the flat is a very impressive feature. Along with the performance of the saw, it is reassuring to have an impressive business partner in Ed and his team. It gives you so much confidence that issues get resolved quickly and with no fuss. We are enjoying every aspect of the saw whether it is the speed, accuracy or safety. All add up to a great investment."
"The Razor installation process was well organised and very efficient in terms of time taken to install and commencement of cutting of live work in the production of trusses. We quickly moved to the frame line cutting options using the plate trenching feature, which provided immediate productivity gains in frame production at the plant.
During the initial stages we were well supported with training of Operators and on the ground support with Ed Serrano and Kallan Hair. Our Operators adapted and responded well to the new equipment and training, which saw early productivity improvements, coupled with our ability to see where we could take the development to grow the business.
We enjoy the ability to call Vekta at anytime if we are presented with a fault or simply have questions on the advance nature of the equipment or optimization ideas to improve performance.
So in summary we are very happy with the productivity gains we are now seeing off the Razor Saw and the service provided by Vekta Advanced Automation. Their sense of urgency and willingness to support their product and brand is as good as I have seen along with enjoying the very accessible, solid relationship we have with the Managing Director – Ed Serrano and his team."
"Not only is the Razor Saw Faster, more accurate and safer, it is less physical reducing the impact on the operator."
"The Razor has improved our output whilst also making the process safer due to being fully enclosed. Support is just a phone call away to either Ed or Kallen who are happy to help anytime of the day."
"The Razor saw has improved our production in a number of ways, from speed and accuracy to OHS. It has replaced 2 semi-automated pull saws and has enabled us to cut sharp angles that previously we were unable to. The accuracy of the saw is impressive, and the back-up service from Ed and Kallen is second to none."
"We had heard really good things about the new Razer Saws. After making the decision to purchase one, we engaged with Ed and the team at Vekta.
The whole experience from purchasing, install and training was professional and first class. The Razer S5 itself is A grade and we would not hesitate to buy another when the time comes. I’m more than happy to recommend the new Razer S5 to anyone looking to automate."
"We went on a excursion with our nail plate supplier back in 2007 to view different automated saws. On this week long excursion I watched all the different automated saws in live operation in different truss plants. I kept going back to the Razor saw. My decision was made that day on the lack of cutting errors from the Razor saw compared to other saws. From the minute we signed up for the purchase of the Razor saw to when it was installed was perfect. We had many custom features to be included. All issues with the install we corrected immediately.
We went from having 7 sawyers to 2 with the Razor. Productivity was up and 5 wages were saved. Due to the accuracy in cutting and precision labelling we also had about 20% manufacturing increase.
The Razor saw has saved more than 5 wages and given us a 20% increase in manufacturing output.
Some of the automated saw suppliers required their own service tecs for maintenance. This was a big negative to me. Razor offers phone support and the option for them to come to site."
"In 2012 we were faced with the predicament of buying our third semi-automated saw or changing to a Linear Saw. One concern was efficiency on the factory floor however a bigger issue was the problems we had endured over the years with finding employees who could cut on pre-existing saws with the efficiency and precision that was expected of us.
After numerous site visits around Australia resulting in round table discussions with Ed Serrano of Vekta Automation, it was decided that we would acquire a Razer linear saw.
A few years in and the benefits have exceeded our expectations. Not only from a financial point of view in a number of areas, but we have also “deskilled” our plant as far as requirements for employing workers to cut truss components. The safety aspects in the use of cutting equipment for components is now not an issue either. Suffice to say, both my wife and I sit back today and reflect on what we had put up with over all the years before the purchase of our Vekta Razer S5. We wonder how we ever got this far without it and we look forward to where this will take us in the future."
"The Razer S5 has given us the opportunity to expand our cutting horizons, minimise our staffing requirements and also minimise the amount of manufacturing floor space that is required… The saw has increased our productivity nearly threefold resulting in higher output… and has given us further capacity for expansion."
"I first visited the Razer 15 years ago when it was newly released. At that time the saw had some issues with accuracy which turned me away. Instead of the Razer, I settled for a Spida with Mango automation. That saw has been great, but WHS issues and insufficient speed of cutting meant it was time to modernise. Our main priorities for a new saw were safety, speed, accuracy and reliability.
After much soul-searching looking for a fast, accurate, small-footprint, one-man operation lineal saw I returned to the Razer. In the interim, there had been a change of ownership and changes to the Razer, so I approached Ed Serrano from Vekta and arranged a look at the new saw. The changes were real and right, making the Razer exactly what we were looking for. Ed and his team came on-site to install the saw. The install went off without a hitch, and within four days we were in full operation. The training of our sawyers was not rushed in any way as Ed has plenty of patience. After two days our sawyers were operating the saw with confidence. Following the install Ed’s follow up has been very generous. You can ring him at any time, any day and he answers or returns your call ASAP. Ed and his team have been very professional and helpful in all areas of the purchase, install and training.
The Razer saw has turned out to be much more than I had anticipated, exceeding our expectations in safety, speed, accuracy and reliability."
"We decided on a Vekta Razer S5 to improve the efficiency of our cutting for jacks and to fill a capacity gap in cutting for two kwikset jigs.
The Razer offered all the cutting fundamentals we were looking for, using proven optimisation software, on a manageable footprint – and all at an affordable price point. We reasoned that there was no need to pay for features or capacity that we didn’t need. Most importantly, we knew there was an essential advantage in having an Australian manufactured and engineered product should issues occur. We have experienced poor support from imported plant in the past and saw this as a risk.
The saw was delivered ahead of time, and installed within two days. Training, support and communication with Vekta has exceeded all our expectations, with both management and operators very impressed."
"Just a note to let you know that I am more than happy with our new Vekta Razer saw. The quality and suitability of the product has met and exceeded my expectations. On the few occasions that I have had to seek support from Vekta, it has been wonderful. The response has been immediate and the support has been knowledgeable and informative.
I would not hesitate in recommending Vekta and its products and services to other Truss Plants looking to upgrade their technology and enhance their production".
"The Razer saw has saved more than 5 wages and given us a 20% increase in manufacturing output".